We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self-growth. Therefore, conflict management skills is a must have for anyone in today’s market.
Content of a Training Course
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
- Anatomy of Conflict
- Handling Conflicts
- Manage Your Emotions
- Conflict Resolver
- Negotiation
- Organisational Conflict
Learning Outcomes
By the end of this course participants will be able to resolve conflicts peacefully, fairly and decisively while staying emotionally balanced and remain friends with people you deal with.
Audience
Anyone
Duration
1 day
