Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?
Success with assertiveness includes:
- Understanding Assertiveness vs Aggression vs Passive
- Learning Assertiveness techniques
- Understanding the Conflict formula
- Rehearsal and Role Play
Content of a Training Course
This course is designed to help participants understand how to express themselves assertively in order to get what they want. In particular, they will learn the differences between aggressive and assertive behaviour, correct body language, what to say to get results, how to request, how to criticise and how to boost their confidence. The course contains a large number of practical exercises designed to increase the retention of the skills participants learn in this course.
- What is Assertiveness?
- How to Communicate Assertively
- How to Request
- How to Criticise
- How to Praise
- How to Disagree
- How to Say No
Learning Outcomes
By the end of this course participants will be able to express themselves directly and confidently to achieve their objective without getting affected by the behaviour of others.
Audience
Anyone
Duration
1 day
